FAQ

Pets stay free of charge in our Superior, Deluxe, and Standard rooms.
However, they are not allowed in the pool area, the breakfast room/restaurant, or on the beach along the Numana waterfront.

For those who want to bring their four-legged friend to the beach, we recommend Crazy Beach (Beach Club No. 46) at the end of Marcelli, south of Numana.
This beach allows pets and is located at Via Litoranea 219.
For information and reservations: 071 7390069.

The hotel is about 600 meters from the marina, where Numana’s boardwalk begins, and about 1,300 meters from Chalet Bellariva, the beach club we’ve chosen for our guests (one umbrella and two lounge chairs included for direct bookings), where you’ll find a bar with a snack bar serving sandwiches and piadinas, and a small restaurant right on the beach (Open until mid-September).
Our shuttle runs continuously between the hotel and the beach from 8:30 a.m. to 1:00 p.m. and from 2:30 p.m. to 7:00 p.m. (approximately every ten minutes).

When making your reservation, you can choose between Bed & Breakfast or Half Board (which includes dinner).
During your stay, you can change your selected plan by letting us know by the morning.

For lunch, we offer several options:

• Poolside: Our bar serves quick bites such as piadinas, sandwiches, and large salads (for an extra charge).
• At the beach: At our partner beach club, you can have lunch at the restaurant (by reserving a table in advance) or at the bar located on the upper floor (for an additional fee).

Choose the package that best suits your needs to enjoy a relaxing stay filled with great food!

The Giardino Suites & Spa hotel offers free, private, uncovered parking located on our property and monitored by video surveillance. Our suites, on the other hand, have private parking spaces covered by a canopy (one space per room).
We have a parking space equipped with an electric charging station, which incurs an additional daily fee of 20 euros, including the charge.

You can explore Conero Park on foot, on horseback, or by mountain bike along a network of 18 trails that traverse all the habitats within the protected area.
At the start of each trail, there is a sign indicating the trail number, estimated travel time, difficulty level, and a description. Near the main intersections, there are wooden posts with arrows pointing in the right directions.
Access to the trails is mostly along the Conero Provincial Road (SP1).

Other important access points are located in Poggio di Ancona (301), Varano (317), and Sirolo (302-303-304).
Please note: Trails 310, 311, and 312 are temporarily closed, while the sections of trails 302 and 313 leading to the sea are off-limits.
We recommend that you carry a hiking map with you when using the trails; these can be purchased at our Visitor Center in Sirolo, located at Via Peschiera, 30.

On this MAP, you'll find the trails of Mount Conero along with their names.
Have fun exploring this wonderful place and taking beautiful walks surrounded by nature!

During the day, we offer free use of our mountain bikes, subject to availability.
To take advantage of this service, simply ask at the front desk: if bikes are available, you can comfortably explore our beautiful surroundings on two wheels!

Please let us know about any food intolerances or allergies when you make your reservation or before your arrival, so that we can promptly inform our kitchen.

For breakfast, we offer both packaged and unpackaged items, including lactose-free and gluten-free options.
For main meals, our staff is available to work with you to find the best solution based on your specific needs.
We also offer a selection of milks: lactose-free, as well as plant-based options such as soy, oat, rice, and almond milk.

We offer an Italian-style breakfast buffet with both sweet and savory options, including: croissants in various flavors, cakes, tarts, cookies, a wellness corner with dried fruit, seeds, and various types of grains, yogurt, fresh fruit, toast, organic and homemade jams, honeycomb, bacon, eggs, cooked and prosciutto, and cheese.
All hot beverages are made to order, meaning they’re prepared fresh on the spot.

Our hotel offers a variety of room types to choose from:

• Standard
• Superior
• Superior Deluxe
• Junior Suite
• Suite with Private Spa

Access to our infinity pool is included in the room rate, and it is open daily from 8:30 a.m. to 7:30 p.m.
Sun loungers and umbrellas are available free of charge, with no reservation required.

There is also a bar by the pool where you can enjoy a light lunch (for an additional fee) or relax with an aperitif at sunset.

Hours: 8:30 a.m. – 7:30 p.m.

• Use of the pool is strictly reserved for guests
• You must take a shower before getting into the pool
• You must wear a swim cap before entering the pool
• Diving into the water or disturbing other guests is prohibited
• No one is allowed to run on the pool deck
• Children under 10 must be accompanied by an adult to enter the pool
• Dogs and other animals are not allowed on the premises
• Staff members in charge may ask anyone who causes a disturbance through inappropriate behavior or conduct to leave
• Management is not responsible for theft or loss of items left unattended on the premises.
• Use of the pool outside of opening hours is strictly prohibited.

The Giardino Suites & Spa hotel offers free Wi-Fi throughout the property without a password.

Check-in: Check-in is guaranteed starting at 2:00 p.m.
However, our rooms are often ready earlier, and if available, you can access them immediately.
If your room isn’t ready upon your arrival, you can still start enjoying our amenities: the pool, the beach, or the spa.
We provide dedicated changing rooms at both the spa and the pool.
Your luggage will be stored in our luggage room, and you’ll find it waiting for you in your room when you return.

Check-out: Check-out is by 11:00 a.m.
After checking out of your room, you can continue to relax at the spa (if available) or by the pool, where you’ll also have the opportunity to have lunch before you leave.
Beach access is included until the day before your departure.

Our cancellation policy varies depending on the booking period; you’ll find the details both in the quote and in the booking confirmation once it’s been made.
Generally, during the summer season, you may cancel free of charge up to ten days before your arrival, and if you paid a deposit via bank transfer, it will be refunded in full.
SIf, on the other hand, you provided a credit card during the confirmation process, please note that we will hold it solely as a guarantee and will not charge you anything in advance.

The minimum age for check-in is 18 (at least one person in the group); minors must be accompanied by a parent.

During the summer, the City of Numana offers a free shuttle service connecting various locations throughout the town.
The schedules and dates vary each year, but if you ask at the front desk, we’ll be happy to provide you with all the details.

Our chalet, included in the price of all direct bookings, is the Bellariva, located halfway along the Numana boardwalk. The other distinctive beaches along the Conero Riviera are, starting from the south: Spiaggiola, Spiaggia del Frate, Spiaggia Urbani, Spiaggia San Michele, Sassi Neri, Spiaggia delle Due Sorelle (the only one accessible only by sea), La Vela, Portonovo, Spiaggia di Mezzavalle, and Il Passetto.

At this link you will find all the details regarding the Riviera del Conero beaches.
Our front desk will be happy to advise you on which ones to visit!

The Hotel Giardino Suites & Spa in Numana is located about 950 meters from the entrance to Numana’s historic center—a roughly ten-minute walk—and is about 22 km from the Ancona train station, which can be reached in 25–30 minutes by car.

Alternative transportation options:

• Public Transportation: There is an intercity bus route connecting Ancona to Numana.
  To check the schedule and plan your trip, visit the official website: anconarenibus.it.
• Taxi Service: Upon request, we can book a private taxi for you (for a fee).

The nearest airport is Ancona/Falconara, which is about 35 km from our hotel.
The best way to reach our hotel is by taxi, which you can take directly from the airport if one is available, or we can arrange for one to pick you up if you contact us a few days in advance.

Unfortunately, we do not offer entertainment services for our guests.

We accept the following payment methods:

Credit and debit cards: Visa, Mastercard, American Express, Diners Club, Maestro.

Cash: In local currency.

Bank transfer: Advance payment only.

Digital payments: Apple Pay, Google Pay, and other digital platforms (if applicable).

Yes, you can pay at checkout using one of the accepted payment methods.
However, some reservations may require a payment or credit card information as a guarantee.

Yes, we offer a free luggage storage service for our guests.